1. Overview
At Digimorph, we aim to provide high-quality services while ensuring a fair and transparent refund process for our clients.
2. 30-Day Refund Window
Clients may request a refund within 30 days of purchase, subject to the conditions below.
3. Full Refunds
A full refund may be granted if:
- The request is made within 7 days of purchase, and
- Work has not started or only minimal work has been completed
4. Partial Refunds
If work has already started, refunds are issued based on project progress:
- Days 8–14: Up to 70% refund
- Days 15–21: Up to 50% refund
- Days 22–30: Up to 25% refund
Refund amounts are calculated based on:
- Work completed
- Time and resources used
- Milestones achieved
5. Non-Refundable Cases
Refunds are not applicable:
- After 30 days from purchase
- Once final deliverables are completed
- After approval of major milestones
- For third-party costs (domains, hosting, tools, ads, etc.)
- If delays are caused by client inactivity (7+ days)
6. Resolution First
Before issuing refunds, we will attempt to resolve concerns through revisions or adjustments.
7. Cancellation Policy
Clients may cancel within the 30-day window.
Refunds will be calculated based on completed work and applicable deductions.
8. Refund Processing
- Refunds are processed within 5–10 business days
- Refunds are issued to the original payment method only
9. Disputes
Clients agree to contact Digimorph before initiating a chargeback or dispute.
10. Abuse Prevention
We reserve the right to refuse refunds in cases of abuse, fraud, or repeated cancellations.
11. Contact for Refund Requests
- Email: support@digimorph.co
- Phone: 847-754-3991